Sidechat

Description

Features:

• Generate Automatic Replies:
• Create custom templates for quick replies.

• Automatically reply to messages based on pre-defined conditions.

• Multiple Channels:

• Integrate Sidechat with various channels, including Facebook, Instagram, WhatsApp, Google, Telegram, etc.

• Customer Support Automation:

• Automate repetitive customer inquiries by setting up If-This-Then-That rules.
• Assign tickets to the appropriate agents.

• Build a knowledge base to handle customer queries.

• Conversational AI Chatbot:

• Leverage AI algorithms for natural language processing.
• Engage customers in human-like conversations.

• Provide personalized customer service.

• Real-Time Analytics:

• Monitor performance with detailed analytics and reports.

• Gain insights into customer behavior and preferences.

• Proactive Customer Engagement:

• Send targeted messages to customers based on user behavior, time, and past interactions.

• Use Sidechat’s CRM integration to deliver personalized experiences.

• Integrations:

• Integrate Sidechat with your existing CRM, email marketing, and helpdesk software.

• Enhance data sharing and collaboration.

• Workflow Automations:

• Automate customer interactions and key processes.
• Create custom workflows to manage tasks and streamline operations.

Use Cases:

• Customer Service:
• Handle customer inquiries faster and more efficiently.

• Improve customer satisfaction by resolving issues quickly.

• Lead Generation:

• Use chatbots to capture leads from your website or social media channels.

• Qualify leads and route them to the appropriate sales team.

• Sales:

• Provide real-time sales assistance to customers.

• Upsell and cross-sell products to existing customers.

• Marketing:

• Share promotional offers and discounts to customers via chat.

• Capture customer feedback and gather customer insights.

• IT Support:

• Troubleshoot customer issues remotely.

• Reset passwords, provide software updates, and resolve technical issues.

• Healthcare:

• Offer virtual consultations with patients.

• Provide health information and answer medical queries.

• Education:

• Deliver online classes and tutorials to students.

• Answer student questions and provide academic guidance.

• Travel:

• Help customers book flights, hotels, and other travel arrangements.
• Provide information about destinations and attractions.