ChatWP

Description

Features:

• WordPress Live Chat: Allows you to chat with website visitors in real-time, directly from your WordPress dashboard.

• Unlimited Agents and Chats: No limits on the number of agents or chats you can have.

• Chat History: All chat conversations are stored and accessible within the platform.

• Visitor Information: Get detailed information about your website visitors, including their name, email address, and location.

• Pre-Chat Form: Easily collect visitor information before starting a chat conversation.

• Customizable Chat Widget: Customize the look and feel of the chat widget to match your website design.

• Automated Chat Triggers: Set up triggers to automatically start a chat conversation when certain conditions are met, such as a visitor spending a certain amount of time on a page.

• Offline Messages: Visitors can leave messages when you’re offline, and you’ll be notified when you return.

• Chat Transcripts: Transcripts of all chat conversations are automatically saved and can be exported.

• Integrations: Integrates with popular WordPress plugins and tools, including WooCommerce, Contact Form 7, and Google Analytics.

Use Cases:

• Customer Support: Provide real-time customer support to website visitors, answer their questions, and resolve their issues quickly and efficiently.

• Sales: Engage with potential customers, answer their questions, and guide them through the sales process.

• Lead Generation: Collect leads from website visitors by asking for their contact information before starting a chat conversation.

• Appointment Scheduling: Allow website visitors to schedule appointments with you or your team directly from the chat window.

• Technical Support: Provide technical support to website visitors, help them troubleshoot issues, and resolve technical problems.

• Feedback Collection: Collect feedback from website visitors about their experience with your website or product.

• Market Research: Conduct market research by asking website visitors questions about their needs, preferences, and opinions.

• Team Collaboration: Collaborate with your team members on chat conversations, assign chats to specific agents, and escalate issues as needed.